VILLAGE VETS · MAHON POINT
Your clinic knowledge workspace.
Manage requests, check delivery and keep the receptionist’s information current.
Local demonstration login only. These roles do not represent real employees. Use fictional data only.
VILLAGE VETS · MAHON POINT
Practice overview
Staff requests
Delivery means the test receiver accepted it. Review never authorises medication or interprets results.
Receptionist information
Choose a topic, update the answer and save it for clinic review. Designated reviewers can record clinic approval here. Approval does not activate caller answers.
Knowledge library
Knowledge review queue
Edit answer
Use public information or fictional examples. Save your changes, then mark the draft ready for clinic review. Callers keep hearing the existing published answer.
Clinic review
Changing branch starts a new draft version. Check and correct every branch-specific fact before approval.
Previous clinic decisions
Advanced review and demo publication
Record a draft review
Recorded against this exact saved draft and your signed-in local account. This is a development review, not a named employee's or veterinarian's sign-off.
Approval for imported fictional information
Export the exact saved draft for a configured development reviewer. Import their signed receipt to publish that version in this fictional clinic. This is not veterinary or real-clinic approval.
Research drafts need a separate signed development approval to be published as fictional operational content. This review does not grant veterinary approval.
Document import and answer testing
Prepare a source document
Administrator only. Use fictional or public source material. Word (.docx) and UTF-8 text files are supported up to 128 KiB. Review the extracted text against the original; formatting is not retained. Nothing is saved at this stage.
Import topic drafts
Administrator only. Import up to eight topics. Version 1 updates existing topics; version 2 can add research topics. Use fictional examples or public research only. Approval claims and clinic overrides are rejected. New topics cannot be published here.
Preview Emily's published answer
Invented questions only. Answers use current published wording. Drafts are excluded. Questions are not saved.
Fictional opening-hours examples
PUBLISHED ANSWER
DRAFT FOR REVIEW
Software implementation
Progress towards a clinic launch
Practice settings
Pausing new calls leaves existing conversations available to finish. All delivery destinations stay fixed to fictional local teams.
Local service health
Check local operations for a current snapshot.
Provider attempt budgets
Check pilot operations to see request-attempt limits. These do not measure voice credits or invoice costs.
Development connections
Check pilot operations for managed connection status. Credentials are managed through private maintenance files.
Open an administrator session to check storage and reconciliation.
Data retention preview
Coordinated cleanup is available through the separate offline maintenance tool, with services stopped and an explicit plan covering local databases and backups. This browser preview never deletes records.
Development planning only. This screen never deletes records. The clinic must approve a production policy covering provider records and backups.
Staff access
Signed development staff identities
Development accounts only. Suspension persists across restart. Reinstatement requires a fresh sign-in. You cannot change your own access here.
Activity log
Administrator view · latest 256 actions · temporary development storage.